PMP, CCCM, P.CRM, CIP,
Certified Digital Transformation Manager
Khaled is strategic, creative, passionate and award-winning leader with extensive global background in Customer Experience, Contact Centers, Digital Transformation, Service Delivery and Innovation Management, supported by strategic planning, project management, analytical and public speaking skills.
Khaled has served as a senior executive in several high-profile organizations, including:
* VP-Head of Alternative Delivery Channels & Digital Banking, Bank Aljazira, KSA
* AGM-Alternative Delivery Channels, Masraf Al Rayan, Qatar
* AGM-Head of Alternate Channels, Arab National Bank, KSA
Samer is an experienced consultant with solid background in Contact Centers, Telesales, Operations and Collection.
Over the last few years, Samer has assumed multiple senior positions including:
* Deputy Head of Collection, Banque Saudi Fransi, KSA
* General Director of Customer Care, Ministry of Transport, KSA
* Senior Regional Credit Operations Manager, SABB, KSA
* Head of Corporate Contact Center , SABB, KSA
* Head of Telesales, ANB, KSA