our
expertise..

Contact
Centers

Define Strategies & Roadmaps

Create Inspiring Visions

Build, transform and operate In-house & Outsourced Contact Centers & Help Desks

Set-up Customer Care Units & Complaint Management Systems

Develop Organizational Structures

Define Job Descriptions

Design IVR & Self-Service Menus

Develop and Execute Training & Development Plans

Team Building & Motivation Programs

Improve Collections & Recovery

Improve Sales/Tele sales Conversion

Prepare and Represent Awards

Elevate Customer Satisfaction

Increase Staff Satisfaction

Social Media Integration

Customer
Experience

Health Check and Gap Analysis

Digital Maturity Index

Customer Experience Strategy, Framework & Roadmap

Customer Journey

Voice of Customer (VoC)

Use of AI applications in CX

Digital Customer Experience

Customer Experience KPIs

Breakthrough Innovation

Customer Communication Channels

Customer Care & Customer Feedback

Integration of All Customer Touch Points

Operational
EXCELLENCE

Process Mapping & Design

Back Office Process Automation (Robots)

Standard Operating Procedures (SOP)

Service Level Agreements (SLAs)

Key Performance Indicators

QA & QC Parameters

Credit Admin & Documentation

MIS & Reporting